Your CRM Can Help Build Customer Retention – Here's How

April 14, 2021
Because of the coronavirus in 2020, which is continuing to affect many regions around the world in 2021, the business world has had to step back and adjust our strategies meeting customer needs. Not only have customers’ expectations evolved, but so have our delivery channels for many products and services. Many […]
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7 Customer Relationship Management (CRM) Trends We're Seeing in 2021

April 7, 2021
The use of customer relationship management (CRM) software is increasing across many verticals, as a growing number of marketing and sales professionals are seizing opportunities to streamline messaging and workflows, while aligning departmental goals and objectives to the overall business mission.
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Help Your Business Spring Forward with Our April Webinars

March 31, 2021
Learn how you can help your business grow this spring with our aACE webinars. Last month we covered topics ranging from production to shipping and from CRM to accounting. Here's what we have in store for April:
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7 Tips to Help Your SMB Improve Efficiencies with ERP Process Automation

March 24, 2021
Business is changing fast. A continued push for more technology adoption — from the desktop computers in our offices to applications for our smartphones and tablets — can sometimes feel overwhelming for small and mid-sized businesses (SMBs) with limited staff, resources, and finances. How do you decide what you want? […]
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9 Ways Your CRM Can Help You Deliver Quality Customer Service

March 17, 2021
Customers want what they want, and while they might not always be “right,” making them feel valued, respected, and heard are important pieces of great customer service.
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Improve Long-Term Loyalty with the Right eCommerce Tools in Place

March 10, 2021
You don’t have to be a veteran e-tailer to understand the value of loyal customers. They’re not only repeat purchasers, but they have higher average order values than one-time buyers. They’re also brand advocates who consistently refer new customers to your online store. And they increase your average customer […]
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Satisfy and Delight Your Customers With Product Options and Alternates

March 2, 2021
If you sell more than a handful of products, chances are your staff can’t memorize every single one. So what happens when a customer wants to purchase something that’s out of stock – will your sales team know off-hand which other products would meet that customer’s needs? And if there’s a product in your catalog that […]
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Increase Your Operational Efficiency with Our March Webinars

February 24, 2021
Learn how to set your business up for success this spring with our March webinars. Last month, we covered topics ranging from the basics of aACE to transactions and sales orders. Here's what we have in store for March:
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Deliver an Exceptional Customer Experience with These Key CRM Features

February 19, 2021
In 2021, customer satisfaction is no longer just about great customer service: it’s about the entire customer experience. And just when we thought we may have had a handle on exactly what we need to do — and when and how — to improve our customer experiences, along came the pandemic of 2020 and everything we thought […]
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On-Demand Webinar: Bring Your Processes to Life with The BPR

February 10, 2021
Every business has unique policies, processes, and workflows that keep their company moving on a day to day basis. But many organizations struggle with how best to communicate those practices to their staff – and that's where The BPR comes in.
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