[fa icon="plus-square"] Do you provide references?

Yes. Our references are perhaps our greatest asset and we are happy to share them with a prospective client before any documents are signed. However, we respect our existing clients’ time and believe that reference checks should be used as a way of confirming one’s decision, not as a way of making it. Therefore, we provide references after we have come to an agreement with a prospective client regarding the product’s fit, the budget and timeline. Before that, you can see what our clients are saying by reading our reviews on Capterra, our client success stories, and the testimonials posted throughout the site.

We won't do business with any company that contacts our clients without our permission — and if you become our client, you can rest assured that we will protect your time just as vigilantly. For more information, see Final Proposal & References in our Purchase and Implementation Process.

[fa icon="plus-square"] How do I choose a business management software solution?

The right ERP solution can save your company hours in duplicate data entry, help prevent costly mistakes due to human error, and enable you to scale your business exponentially. But the wrong one can cost your business a small fortune, only to create headaches and bottlenecks as you contort your workflows to fit the software. And to make matters more complex, the same solution might be a dream for one company but a nightmare for another.

How do you find the best fit for your business?

We’ve created an easy-to-follow guide to help instruct business owners on the vital decision to invest in an ERP solution. With over 15 years in the industry, aACE Software has collected valuable insights that can make the difference between selecting the right solution for your business or throwing away time and money on the wrong choice. If you're the kind of business owner that likes to get things done right, this white paper is for you.

Download Our White Paper

[fa icon="plus-square"] What is your purchase process?

Purchasing and implementing aACE Software is a 7-step process designed to mitigate the risks associated with ERP implementations. Your commitments are tied directly to our deliverables, thereby increasing your confidence in tandem with your financial and business exposure.

The 7 steps in our software purchase and implementation process:

1. Introductory Call:
Our first goal is to evaluate whether or not your business will benefit from aACE Software. We schedule an introductory call to discuss your needs and requirements. Together, we decide if it is appropriate to move to the next step. If so, we schedule a software demonstration.

2. Software Demonstration:
Although at this point we have only a basic understanding of your business, it is typically enough to review the key areas of interest. We configure aACE according to the information gathered in our introductory call. Then we demonstrate the software according to your workflows. If you like what you see, we move to the Preliminary Proposal.

3. Preliminary Proposal:
The purpose of this proposal is to establish a small ballpark estimate for your software implementation. This proposal outlines the cost of the standard system based on your user count and the cost of the needs assessment. It also provides a preliminary estimate for required service based on our introductory conversations and demos. If you choose to move forward, we enter the Discovery phase.

4. Discovery:
During the Discovery phase, we train you on the software while you train us on your business. Together, we examine each of your workflows to identify issues and determine what customization, if any, is required to meet your needs. The outcome is a Needs Assessment and/or a Development Plan.

Needs Assessment – This document outlines your business’ workflow requirements and can be used to evaluate the fit of any business solution. Not every project requires a Needs Assessment.

Development Plan – This document details the specific software customization needed in order for aACE to meet your requirements. The Development Plan allows us to issue a very accurate cost estimate for the service component of the implementation.

5. Final Proposal:
The Final Proposal is based on the Development Plan we create collaboratively during Discovery. It includes a very accurate cost estimate and timeline for the entire project. If you accept the terms of this proposal, we can give you references to speak with prior to signing your contract. These references are clients who have similar needs and priorities.

6. Implementation Service:
Upon your acceptance of the Final Proposal, we pre-bill for service blocks in 10-, 25-, or 50-hour increments. During each service block we perform the necessary work to complete the project’s requirements as outlined in the Development Plan. You have the opportunity to exit the entire agreement at the conclusion of each service block if you are not satisfied with our progress.

7. Licensing Fees & Go-Live:
Licensing fees typically account for 50% or more of the total costs. We do not bill you for these fees until you approve and accept the system, which usually occurs upon completion of the requirements outlined in the Development Plan. Once you have approved the system and submitted the final fees, we prepare to take your aACE Software system live. The Go-Live date is the day when you begin using aACE for daily transactions. At Go-Live, we enter a state of stand-by support in order to promptly assist you with any issues that may arise.

[fa icon="plus-square"] Do you offer a trial version of the software?
Yes and no. We provide customers with unrestricted access to a dedicated instance of the solution during the Discovery phase (see “What is your purchase process?”). During this phase you’ll train us on your workflows while we train you on aACE, so you can be completely confident that aACE will work for your business before you buy it. We do not provide prospective customers access to a trial version prior to the Discovery phase, but we do offer guided tours that allow us to configure the software and the data appropriately given your specific requirements.

Our reasoning for this is simple: aACE is an advanced ERP solution and behaves very differently depending on how it’s configured and the data it’s been populated with. A trial without accompanying training would not give prospective buyers a clear understanding of how aACE would work for their business. We’ve found that prospective clients left to explore the software on their own invariably begin asking questions, which leads to piecemeal training. For this reason our policy is to equip prospective users with the training they need to make the most of their trial period from the outset.

There is a small fee associated with the Discovery phase to cover the cost of this training. Additionally, we create a dedicated system for your team and host it free of charge for 4-8 weeks. You are under no obligation to purchase the software until you are fully satisfied that it will meet your needs.
[fa icon="plus-square"] How long does an implementation take?

The typical length of the process from start to finish is between three and six months. The discovery process is usually completed within a month of the start date. Customization, configuration, and implementation team training can usually be completed in one to two months depending on the work required. The Go-Live process includes data migration, end-user training, IT installation (if applicable), and the Go-Live itself, followed by several weeks of high availability on our part. For more details, read about our Purchase and Implementation Process.

[fa icon="plus-square"] When can we start?

We typically need at least 4-6 weeks between the time when we sign an agreement with a client and the time when work begins. This is because we dedicate large blocks of time to software implementations in the early stages in order to ensure a fast, strong start. However, the period between November and January is our busiest time of the year given the number of clients wishing to Go-Live on or around January 1. After November 1 we typically will not schedule new projects with a start date prior to February 1 the following year.

[fa icon="plus-square"] When is the best time of the year to Go-Live?

Many people wish to Go-Live with aACE when their fiscal year begins. Very few clients, though, adopt a “shuttle launch” approach to going live (i.e. having a clean break between old and new systems) and will instead phase the software in to some extent. This will result in some level of overlap between your current system and aACE, which makes no one date particularly better than another from an accounting perspective. The best time to Go-Live with the software, therefore, is during your slowest time of the year when your staff will be able to spend the most time testing, training, and helping to ensure the overall success of the project.

[fa icon="plus-square"] How does aACE conduct training for its various products?

Together with our clients, we structure a training agenda and schedule web-based training classes based on specific needs. In most cases, a pre-determined focus group is trained first. The focus group then trains other users within the company while we stand by for support. We find a top down approach works best and is most affordable.

[fa icon="plus-square"] Do you come onsite?

We are more than happy to perform work onsite with our clients when doing so makes sense, but most work is performed remotely.

[fa icon="plus-square"] Can I customize aACE myself?

Yes. If you are a certified FileMaker® developer you can customize aACE for yourself or your clients through the aACE Resale and Customization Program. More information about developing with aACE can be found in the aACE Developer Center.

[fa icon="plus-square"] I’m interested in running my business on a Mac. Do you have any advice?

When companies change their business management software they often consider updating their IT infrastructure as well. For more and more small and mid-size businesses this means contemplating a switch from Windows to Mac. Apple has made strides to facilitate business management on Mac OS X and because aACE is a cross-platform business management software for Mac and PC, we can advise most clients that yes, it is possible to switch to Mac. We can also recommend Apple Authorized Service Providers that provide exceptional IT services for Mac-based businesses. Read more about switching to Mac.

We do not offer in-house IT services, but we do offer a pre-configured aACE Appliance Mac Mini Server available through Haddock Corp. The total setup is typically less than $2,000.

[fa icon="plus-square"] How much does aACE cost?

Please visit Pricing for more information about our tier pricing model.

[fa icon="plus-square"] Do you serve international customers?
Each region has specific regulatory requirements, which places a heavy demand on a software package. Out of the box, aACE does not currently support international clients.

However, we are currently working with select clients in the EU, U.K., and Canada to flesh out the required features. We plan to expand support to these areas in the near future and to other locales after that. Check back with us soon!